What is Gateway Support?

Poor quality or older Wi-Fi routers can also negatively affect your Internet experience. That’s why BTC Broadband provides all customers with a gateway device for the best online experience. When you have fiber (especially gigabit) Internet we strongly encourage you to use only BTC Broadband-supplied CPE (customer premise equipment) and not your own router(s).

An under powered router is a bottleneck for your entire home. The managed gateway support (starts at $10/mo.) covers all aspects of customer service, equipment, and remote tech support 24/7 for the ultimate peace of mind! We take care of the service and technical support so that you can enjoy your premium internet and Wi-Fi!