FAQs
Billing FAQs
- Can I change the date my BTC bill is due?
- Can I make a payment over the phone?
- Do I have to stop my paper bills if I sign up for SmartHub?
- How are services billed?
- How do I sign up for auto pay or change my auto pay information?
- What are the International Rates & Surcharges?
- What is the 911 Fund charge on my bill?
- What is the Access Recovery Charge?
- What is the Federal Universal Service Fund (FUSC) charge on my bill?
- What is the Oklahoma Corporation Commission (OCC) charge on my bill?
- What is the Oklahoma Universal Service Fund (OUSF) charge on my bill?
- What is the Subscriber Line Charge (SLC) or the End User Common Line (EUCL) charge on my bill?
- What is the Telecommunications Relay Service (TRS) charge on my bill?
- What is the Wide Area Calling Plan (WACP) or Extended Area Service (EAS) charge on my bill?
- Why did I receive a past due notice?
- How do I read my BTC bill?
- What if I can't pay on time?
Residential FAQs
- Does BTC Broadband have an App?
- Why does my cable run across the top of my yard over to my neighbor's yard?
- Why is there cable laying across my lawn?
- If someone in my home or my pet accidently cuts or chews the cable that's lying on top of my yard, who is responsible for paying for the repair?
- What is "Call Before you Dig" and why is it important?
- Can I change my Wi-Fi password?
- Does BTC Broadband offer any home virus protection options?
- How can I get a better signal on my patio?
- How do I block unwanted calls?
- How do I check my data usage?
- How do I check my home internet speed?
- How do I set up Selective Call Rejection?
- How much data is included in my home internet plan?
- How do I whitelist an email address using my BTC email account?
- Can I mail in a check or money order to pay my bill?
- Is there any benefit to the value of my home if I have fiber?
- Why is streaming better with BTC Broadband's internet?
- What do I do if my service is disconnected for non-payment?
- What equipment do I need if I have fiber-to-my-home?
- What happens if my account becomes delinquent?
- What is Gateway Support?
- What is Gigabit Internet?
- What is Lifeline and do I qualify?
- What is SmartHub?
- What is Wire Protection?
- What is fiber-optic technology?
- What should I do if I know my payment will be late?
- When is my BTC bill due?
- Why are my Internet speed tests slower when I am on Wi-Fi?
- Why can’t I get a good signal in my bedroom?
- Why did I not receive my bill or any bill notification?
- Why doesn’t my payment appear on my invoice?
- Why is a landline important?
- Why am I not getting the the speed I pay for?
- How do I pay my bill?
- How do I set up email on my iPhone?
- What is 5G and it the same as my home broadband?
- Where is BTC Broadband's Fiber and Gig Service Available?
- Why does my Wi-Fi seem to slow down in the evenings?
Business FAQs
- Can I port a minimum of 100 phone numbers?
- Cloud Voice how-to guides and features
- Once I send the signed contract to the salesperson, how long does it take to port?
- How do I reset my Voice Mail PIN?
- If I'm Out of Office, how do I forward my phone to another phone in the office?
- How do I record my name so people can find me on Easy Attendant dial by name?
- How do I send my Voice Mail messages to my Email?
- How do I set up special holiday/snow menu if I have Easy Attendant?
- Can I upgrade from Easy Attendant to Premium Attendant?
- My company has our phone greeting announcement professionally recorded. Can I upload these files to our Easy Attendant?
- How do I change my Voice Mail personal greeting?
General FAQs
- What Is an Upstream Internet Provider and How Does It Affect Me?
- What are your lobby hours?
- Can I reset my router myself?
- Can I still port my number(s) when the office is closed for the holidays?
- Do I need to tell the other carrier to process a disconnect order for my phone number(s)?
- Does BTC Broadband throttle internet speeds?
- How can I get the most out of my Gigabit Internet?
- How can I get the speed I pay for over my wireless device?
- How do I check the status of my port request?
- How do I find my account number?
- How do I get technical support?
- How does BTC Broadband protect user information and will my information be shared with third parties?
- Do you have a Referral Program?
- How is BTC Broadband mitigating Robo, Spam and Fraudulent calls?
- What are Robocalls?
- What are Wi-Fi dead zones?
- What are your porting hours?
- What can I expect on the day I port my number(s)?
- What is Caller ID Spoofing?
- What is fiber-to-the-home or business?
- What is the status of my repair or trouble ticket?
- Why did my 5 GHz disappear? I only see 2.4 GHz as a Wi-Fi option now.
- What is Wi-Fi 6?
- Will I get the same internet speeds wirelessly (Wi-Fi) as wired?